Privacy Policy

Who this policy covers

This policy applies to SanMateo FixHub and to visitors who use this website or contact us about stove, range, or cooktop repair. It describes the limited information we collect and how we handle it.

Information we collect

When you submit our service-request form, we collect the details you provide so we can respond. That typically includes your name, phone number, email address, city, the service or stove problem you need help with, a description of the issue, and your preferred way to be contacted.

If you call us, standard call information such as your phone number may be recorded by our phone provider. Our site may also collect basic, non-identifying technical data (such as general usage information) through standard web technologies to keep the site working and understand overall traffic.

How we use your information

We use the information you provide to respond to your request, discuss your stove issue, arrange or follow up on service, and answer your questions. We do not use it for unrelated purposes, and we do not sell your personal information.

Phone calls and call tracking

Phone calls may be routed through a call-tracking provider that helps us manage and understand incoming calls. This means details such as your phone number and the time and length of a call may be processed by that provider on our behalf. We use this only to handle and improve how we respond to service requests.

Sharing your information

We do not sell personal data. We share the information you provide only with the service providers who help us operate — such as our form and call-tracking tools — and only as needed to respond to you, or where required by law.

Data retention and your choices

We keep service-request details only as long as needed to respond and maintain reasonable business records. If you'd like us to update or delete the information you shared, contact us and we'll do our best to help.

Changes to this policy

We may update this policy from time to time as our practices or tools change. Any updates will be posted on this page.

Contact us

Questions about this policy or your information? Email us at sanmateofixhub0@gmail.com or reach out through our contact page.