Urgent Stove Problems
Emergency Stove Help & Safety Steps
What to do right now for the most urgent stove situations in San Mateo — and how to reach us.
If you smell gas, act first
A gas smell is the one stove situation to treat as an immediate safety issue. Do not use the stove or any electrical switches, leave the area if the smell is strong, and contact PG&E at 1-800-743-5000 or call 911 before anything else. Read the full gas smell safety steps.
Urgent Situations & What To Do
You smell gas
Treat a strong gas smell as an emergency. Don't operate the stove, light switches, or anything electrical, and leave the area if the smell is strong.
Contact PG&E at 1-800-743-5000 or call 911 first, then a qualified professional.
A burner won't turn off
If a burner or element stays on and won't respond to the controls, turn off the stove at the wall or breaker if you can do so safely.
Then request stove repair so the control fault can be diagnosed.
Repeated ignition or sparking
Continuous clicking or sparking that won't stop, or burners lighting on their own, should be checked promptly.
Stop using the affected burner and contact us for diagnosis.
A note on availability
We help you check current availability when you call — we don't make blanket promises about response times. For anything involving a gas leak or immediate danger, always contact your gas utility or emergency services first.
Need Urgent Stove Help in San Mateo?
Call now for stove repair or request service and we'll help you check availability and next steps.
Open 24/7 · Serving San Mateo& the Peninsula